At Risk Retention Services claims are administered in a consistent manner in compliance with mutually agreed upon handling procedures
Some clients believe that it is in their best interest to investigate and settle claims at the earliest possible moment. Particularly in some service industries, there is a reluctance to fight liability for business reasons. In those instances, we work with the client to develop claims administration procedures that are consistent with the client’s goal. In many respects, Risk Retention Services becomes an arm of the client’s customer service department, with a significant advantage. When resolution is not possible, and the claimant (your customer) is unhappy, there is a layer of insulation between that person and your business. While every effort is made to resolve matters consistent with the philosophy and procedures set forth by the client, where there is dissatisfaction, it will not be toward the client.
Other clients believe that there should be “no settlement without liability.” In these cases, procedures are put into place to ensure that a proper investigation is promptly performed. Such an investigation serves the function of showing the claimant that the client takes their injury seriously, and does not minimize the event. It also provides a basis for the next step in the claim resolution process. Where it is determined that our client is not responsible for the accident, a denial letter is sent informing the claimant of this and the reason why. At all times, the claimant is treated with respect. After all, he or she is your customer and when treated respectfully will be more willing to continue purchasing your goods or service. These clients recognize that plaintiff lawyers soon learn which companies settle – and which does not. Most plaintiff lawyers seek to minimize how much work they need to do and prefer going against the “soft touches.” When there is liability Risk Retention Services works diligently to settle the claim in a fair and reasonable manner.
The procedures for each client will depend on the client’s goals. Working within that framework, Risk Retention Services maximizes results by efficiently administering the claims to a successful resolution.
