Risk Retention Services ensures that appropriate investigations are undertaken for all claims. A proper investigation is essential to effective claim handling. Where there is no liability, a good investigation provides the basis to make that determination, and sets the stage for a successful defense if one is needed.
Risk Retention Services has a database of over 500 investigators throughout the country ready to assist in investigations on a timely basis. The faster an investigation is performed, the better the results. Even after the passage of time, a proper investigation must be performed, for it will tell you the facts (or at least what physical evidence exists and what the witnesses recall). Only with facts are you able to determine whether you may be responsible for the damages.
Appropriate investigations depend on the nature of the claim and potential liability. For a premises or products liability claim, a site/product inspection, with recorded interviews of the claimant and all available witnesses, may be the norm.
For workers’ compensation claims, depending on the injuries, recorded statements and photographs may be sufficient. It all depends on the circumstances.
Customization is a key to Risk Retention Services success. We understand that each client is unique and that each claim is different. We do not follow a cookie-cutter approach and are able to objectively assess claims and develop an appropriate strategy to maximize the results – for our clients.
